Terms & Conditions

t: 0800 1571 088 - m: 07870 280754

Terms & Conditions:

About Me:

I am Mark Parry T/A N.A.C Property Clearance my registered office is my home address 44 St Davids Way, Porthcawl, CF36 5AT, the reason my registered office is my home address is simple, when you contact me to supply a quotation or ask me to clear a property for you I will ask you to supply me with all your personal details, your home address, your home and mobile telephone numbers etc, so I think its only fair that you have mine, all my business paperwork will have these details clearly noted on them.

My mobile number is 07870 280754, markparry@nachouseclearance.co.uk,

About Us:

Please Note: We specialise in House & Office clearances only, the removal of all general domestic household items and office furniture and equipment for recycling or disposal, we do not undertake any demolition or building works or remove builders waste, we do not clear any unsafe or derelict properties or properties that contain hazardous materials or hazardous waste, i.e Asbestos, Sharps, Chemical or Biological Waste.

Quotations:

I can meet you at the property or arrange to collect the keys from an estate agent, solicitor or family representative if you cannot attend the property yourself and return them after I have priced the clearance, I can give you a written quotation on the day or send your quotation by post or by e-mail whichever method you prefer.

Charges:

There are no hidden charges or deposit to pay, the price we quote is the price you pay and only after the clearance is completed and you are totally satisfied with our work will payment be requested.

Complaints Procedure:

Your Satisfaction is important to me, please tell me if you are not satisfied, I would like to put it right, contact me via the address, telephone numbers or e-mail address above, I have a simple complaints procedure, I take full responsibility for all aspects of my business, from the initial contact with a customer right through to completion of a clearance and unless I am with another customer I am always contactable 8 am - 8 pm - 7 days a week, please remember we will not request payment until you are totally satisfied with our services so it is within our own best interest to deal with and resolve any complaints as quickly and efficiently as possible.

Basis of Service:

These Terms and Conditions set out the agreement between you and us for the supply of our services, we will provide our service with reasonable care and skill, we will endeavor to undertake the clearance on the date and time agreed but there may be delays due to circumstances beyond our control, in this case we will inform you and, if necessary arrange a revised date as soon as possible.

Please Remember:

To ensure all items that are not to be cleared are taken beforehand or moved to one area of the property and clearly identified as "not to be taken" to avoid any confusion, we will not remove any fixtures and fittings in the property unless requested and quoted for, please note we are a clearance company not a cleaning company, however we do sweep up and hoover carpets after the clearance is complete, please be aware we may need to dismantle some larger items of furniture to remove them from the property safely.

You Must:

Confirm that you have the full authority for us to collect and recycle/dispose of the contents of the property as we see fit, resale or donation, recycling or disposal, you shall indemnify us from any cost or expense we suffer or incur from any third party because of you not having the authority for us to clear the property.

Payment:

For domestic clearances payment must be made on the day of completion of the clearance by cash, cheque or Bank transfer unless otherwise agreed all charges are subject to VAT, our payment terms for commercial clearances are 30 days.

Privacy Policy:

Myself personally and N.A.C Property Clearance respects every individual's right to personal privacy, all the clearance images displayed on this site are with the express permission of the property owner, we will never share your information with anyone, my website is hosted by Google and maintained by myself alone, we do not use any contact us forms on this site and we only take payments via cash, cheque or bank transfer so we do not collect any personal or financial information.

However like most sites on the internet we do use Google Analytics cookies to measure website usage, we do this to help make sure our site is meeting the needs of its users and to help us make improvements to our website, I am the designated Data Protection Officer for my business, more details about our privacy policy and use of cookies can be found here Privacy Policy

Modern Day Slavery Act 2015

Slavery and human trafficking remains a hidden blight on our global society, N.A.C Property Clearance have a responsibility to be alert to these risks in our business and in our wider supply chain and we will act on any concerns we identify or are suspicious of.


Version update: 18th July 2019